A recent audit of 25 tenancies at Barangaroo confirms that suppliers of equipment do not provide the required after-sales servicing and maintenance support, leading to hundreds of thousands of dollars of installed HVAC assets sitting idle in ducting.
Bilby Group has the required after-sales support and servicing teams to ensure that an investment in exhaust filtration performs. With warranty extensions and access to banks of spares filters for maintenance, we ensure that our systems perform, leaving Engineer-Specifiers, Contractor-Installers and Restaurant-End User better off.
The Barangaroo food precinct is one of the top dining destinations in Sydney. Managed by Lend Lease, the 25 tenancies located in the precinct are equipped with individual (tenancy level) commercial kitchen exhaust filtration systems. As per Lend Lease requirements, the systems are composed of electrostatic precipitators for particle (grease) filtration (all tenancies) and ozone injection for odour mitigation (majority of tenancies).
Only AOM Australia equipment is regularly serviced by Bilby Group and is performing to specifications
The Audit, carried out in January 2020 showed that 25 tenancies that were audited, only 5 of the tenancies were regularly serviced by Bilby. Only those 5 tenancies had commercial kitchen exhaust filtration equipment performing to the required Lend Lease specifications. Roughly 5 years after opening, these tenancies are still benefiting from the AOM after sales advantages of extended equipment warranty and no additional purchase of spare parts and electrostatic cells.
The remaining 20 tenancies had non-operational commercial kitchen exhaust filtration equipment from other suppliers. This equated to an estimated value of $300,000 worth of HVAC assets that are currently not been utilised to their value.
Expensive spare parts and cells and poor after sales support
The Audit underlined that the majority of restaurants without AOM Australia filtration systems blamed poor after-sales support from equipment suppliers and the high cost of spare electrostatic cells and parts as main reason for not servicing the equipment.
The Audit was also extended to a larger auto wash common filtration system which was also not performing to specifications. Again, poor after-sales support from the supplier of the equipment was noted and required repairs and regular maintenance could not be done. This is a further estimated $400,000 worth of equipment not performing to specifications.
Only AOM Australia offers dedicated After-sales service and maintenance support through Bilby Group
AOM Australia has taken the opportunity of the COVID-19 lockdown to reinforce and strengthen our after-sales and service/maintenance support with a new servicing partner Bilby Group.
The Bilby Group servicing team are now back on the road and supporting AOM equipment users to get back into the business of cooking.
Filtration equipment is only as good as the servicing and maintenance of the equipment. AOM Australia prides itself on its strong commitment to after sales and maintenance of our equipment. Together with the Bilby Group, AOM work day to day with hospitality customers to understand their requirements and ensure that they are in the best position to run their business.